Privacy policy

Privacy Policy for Service Provider App
Last Updated 01 Jan 2025

Introduction

Vana NextGen Technologies we us or our is committed to protecting the privacy of the service providers who use our app the Service Provider App to deliver water tanker services to customers. This Privacy Policy outlines our practices regarding the collection use and sharing of your personal and business related information when you use the Service Provider App. By accessing or using the Service Provider App you agree to this Privacy Policy and the collection use and disclosure of your information as described herein.

1 Information We Collect

We collect various types of information to facilitate the efficient and secure operation of the Service Provider App. This includes

1.1 Personal and Business Information

This refers to information that can identify you as an individual or business entity including

  • Contact Information Name email address phone number and business address

  • Business Details Business name license numbers insurance details and other credentials

  • Payment Information Bank account details tax identification numbers and financial information necessary for processing payments

  • Location Data GPS data to optimize delivery routes track service efficiency and ensure timely service delivery

1.2 Non Personal Information

We also collect non personal information such as

  • Device Information Hardware model operating system version unique device identifiers and browser type

  • Usage Data Data about your interaction with the Service Provider App including access times app performance metrics and operational data

2 How We Collect Information

We collect information through

  • Direct Input When you register update your profile manage bookings or interact with the app

  • Automated Processes Collection of device information IP addresses and usage data via cookies and tracking technologies

  • Third Party Sources Information received from payment processors background check providers and analytics companies

3 How We Use Your Information

We use the collected data to

3.1 Provide and Manage the Service

  • Facilitate Service Delivery Manage bookings assign delivery tasks and communicate with customers

  • Process Payments Handle financial transactions and manage your account balance

  • Utilize Location Data Optimize routes ensure efficient service and provide real time tracking

3.2 Improve and Personalize the Service

  • Enhance Functionality Analyze usage data to improve the app

  • Personalize Experience Tailor features and content to better suit your needs

3.3 Legal and Compliance Purposes

  • Regulatory Compliance Maintain accurate records for tax and legal purposes

  • Enforce Terms and Prevent Fraud Protect rights enforce agreements and prevent abuse

4 Sharing and Disclosure of Your Information

We do not sell or rent your data. However we may share your information in the following cases

4.1 With Service Providers

We share information with

  • Payment Processors To securely process payments

  • Background Check Providers To verify business legitimacy

  • Cloud Storage Providers To securely store data

4.2 Legal Requirements

We may disclose data to comply with legal obligations or respond to law enforcement requests

4.3 Business Transfers

In the event of a merger acquisition or sale your data may be transferred with notice to you

5 Data Security

We take reasonable measures to protect your information including

  • Encryption Secure transmission of sensitive data

  • Access Controls Restricting access to authorized personnel

  • Regular Audits Conducting security assessments

However no method is completely secure and we cannot guarantee absolute security

6 Data Retention

We retain your data as long as necessary to

  • Maintain Your Account Retained while your account is active

  • Comply with Legal Requirements Retained as needed for financial and regulatory obligations

7 Your Rights and Choices

7.1 Access and Correction

You can access and update your information via your account or by contacting us

7.2 Deletion and Deactivation

You may request account deletion though some data may be retained for legal or business reasons

7.3 Opting Out of Communications

You can opt out of promotional messages but we may still send non promotional service notices

8 Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small files placed on your device to improve app functionality

8.2 How We Use Cookies

  • Remember Preferences Store login details and settings

  • Analyze Performance Track usage data to enhance the app

  • Improve Security Detect and prevent fraud

8.3 Managing Cookies

You can control cookies through device settings but disabling them may affect app functionality

9 Childrens Privacy

The Service Provider App is not intended for individuals under 18. If we discover that a child has provided personal data we will delete it promptly. If you believe a child has shared information with us please contact us

10 International Data Transfers

Your data may be transferred to and processed in countries with different data protection laws. We ensure your information is treated securely in accordance with this Privacy Policy

11 Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do we will

  • Update the Last Updated date at the top

  • Provide notice if significant changes occur

Continued use of the app after changes constitutes acceptance of the updated policy

12 Contact Us

If you have any questions or concerns contact us at

Vana NextGen Technologies
Subash Road Koppa T Chickmagalur Dist Karnataka 577126
Email vananextgen@gmail.com
Phone 91 8088604017